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PLUSH TRANSPORTATION - PRIVACY POLICY
Effective Date: September 19, 2026
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<h1>Privacy Policy</h1>
<p><strong>Effective Date:</strong> September 19, 2026</p>
<p><strong>Last Updated:</strong> September 19, 2026</p>
<p>
Plush Transportation ("Plush Transportation," "we," "us," or "our")
respects your privacy and is committed to protecting the personal
information you provide to us.
</p>
<p>
This Privacy Policy explains how we collect, use, disclose, retain, and
protect information when you visit our website, request a quote, make a
reservation, communicate with us, receive transportation services, or
otherwise interact with Plush Transportation.
</p>
<p>
By using our website or services, you acknowledge the practices
described in this Privacy Policy.
</p>
<h2>1. Information We Collect</h2>
<p>
Depending on how you interact with Plush Transportation, we may collect
the following categories of information.
</p>
<h3>Contact Information</h3>
<ul>
<li>Name</li>
<li>Email address</li>
<li>Telephone or mobile number</li>
<li>Billing address</li>
<li>Company or organization name</li>
</ul>
<h3>Reservation and Transportation Information</h3>
<p>
When you request or book transportation, we may collect information
necessary to arrange and provide your transportation, including:
</p>
<ul>
<li>Pickup and drop-off locations</li>
<li>Reservation dates and times</li>
<li>Passenger names</li>
<li>Number of passengers</li>
<li>Vehicle preferences</li>
<li>Flight numbers and airline information</li>
<li>Airport or private aviation terminal information</li>
<li>Special transportation instructions</li>
<li>Meet-and-greet information</li>
<li>Child-seat requests</li>
<li>Accessibility or service-related requests you voluntarily provide</li>
<li>Corporate or group transportation information</li>
</ul>
<h3>Payment and Transaction Information</h3>
<p>
When you make a payment, certain payment information may be collected
and processed by our payment processors, reservation software providers,
merchant service providers, banks, or other financial service providers.
</p>
<p>
This information may include billing information, payment card
information, transaction amounts, authorization information, and
transaction history.
</p>
<p>
Plush Transportation may not directly store complete payment card
numbers when those payments are processed through a third-party payment
processor.
</p>
<h3>Website and Device Information</h3>
<p>
When you visit our website, certain information may be collected
automatically, including:
</p>
<ul>
<li>IP address</li>
<li>Browser type</li>
<li>Device type</li>
<li>Operating system</li>
<li>Pages visited</li>
<li>Date and time of visits</li>
<li>Referring website or source</li>
<li>Approximate geographic location derived from an IP address</li>
<li>Website interaction and performance information</li>
</ul>
<h3>Communications</h3>
<p>
We may retain communications you send to us, including emails, text
messages, quote requests, customer-service inquiries, reservation
requests, feedback, and other correspondence.
</p>
<h2>2. How We Collect Information</h2>
<p>We may collect information:</p>
<ul>
<li>Directly from you</li>
<li>Through our website</li>
<li>Through telephone calls, email, or text messages</li>
<li>Through online reservation and booking systems</li>
<li>Through payment processors</li>
<li>Through corporate travel coordinators or authorized booking contacts</li>
<li>Through affiliates or transportation partners when necessary to fulfill a reservation</li>
<li>Automatically through cookies and similar technologies</li>
</ul>
<h2>3. How We Use Your Information</h2>
<p>We may use personal information to:</p>
<ul>
<li>Provide transportation services</li>
<li>Create and manage reservations</li>
<li>Provide quotes and pricing</li>
<li>Confirm, modify, or cancel reservations</li>
<li>Communicate pickup and chauffeur information</li>
<li>Track flights and adjust airport pickup times</li>
<li>Process payments and refunds</li>
<li>Send invoices and receipts</li>
<li>Respond to customer-service requests</li>
<li>Provide reservation notifications</li>
<li>Prevent fraud and unauthorized transactions</li>
<li>Maintain the safety and security of our operations</li>
<li>Improve our website and customer experience</li>
<li>Maintain business and accounting records</li>
<li>Comply with legal, regulatory, insurance, and tax requirements</li>
<li>Resolve disputes</li>
<li>Enforce our agreements and policies</li>
<li>Send marketing communications when permitted by law</li>
</ul>
<h2>4. SMS and Text Messaging Privacy</h2>
<p>
If you provide your mobile telephone number and consent to receive text
messages from Plush Transportation, we may use SMS or similar messaging
services to communicate with you regarding reservations, pickup
information, chauffeur information, trip updates, customer service, and,
where you have provided appropriate consent, promotional communications.
</p>
<p>
Message frequency may vary. Message and data rates may apply depending
on your wireless carrier and service plan.
</p>
<p>
You may opt out of applicable marketing text messages at any time by
replying <strong>STOP</strong>. You may reply <strong>HELP</strong> for
assistance or contact us using the information provided below.
</p>
<p>
Consent to receive marketing text messages is not a condition of
purchasing transportation services.
</p>
<p>
<strong>
Mobile information, including mobile telephone numbers and SMS consent
information, will not be sold or shared with third parties or affiliates
for their own marketing or promotional purposes.
</strong>
</p>
<p>
We may share information with service providers that assist us in
delivering text messages and reservation communications, but only as
necessary to provide those services on our behalf.
</p>
<h2>5. Email Communications</h2>
<p>
We may send transactional emails concerning reservations, payments,
receipts, trip confirmations, service updates, or customer-service
matters.
</p>
<p>
If you have subscribed to promotional email communications, we may also
send information regarding Plush Transportation services, promotions,
special offers, or company updates.
</p>
<p>
You may unsubscribe from promotional emails by using the unsubscribe
instructions contained in the applicable email or by contacting us.
Transactional communications relating to an active reservation may
continue as necessary to provide the requested service.
</p>
<h2>6. Cookies and Similar Technologies</h2>
<p>
Our website may use cookies, pixels, tags, analytics technologies, and
similar tools to operate the website, remember preferences, understand
website traffic, improve performance, measure advertising effectiveness,
and enhance the user experience.
</p>
<p>
Cookies are small data files stored on your device. Depending on your
browser, you may be able to block or delete cookies through your browser
settings. Disabling certain cookies may affect website functionality.
</p>
<h2>7. Analytics and Advertising</h2>
<p>
We may use analytics and advertising services to understand how visitors
use our website and to measure or improve our advertising campaigns.
These providers may collect information through cookies, pixels, or
similar technologies.
</p>
<p>
Where required by applicable law, visitors may be provided with choices
regarding certain advertising or analytics technologies.
</p>
<h2>8. When We May Disclose Information</h2>
<p>
We may disclose personal information when reasonably necessary to
operate our business or provide requested services, including to:
</p>
<ul>
<li>Chauffeurs and authorized transportation personnel</li>
<li>Transportation affiliates when necessary to fulfill a reservation</li>
<li>Reservation and dispatch software providers</li>
<li>Payment processors and financial institutions</li>
<li>Website hosting and technology providers</li>
<li>Communication, email, and SMS service providers</li>
<li>Analytics providers</li>
<li>Accounting, legal, insurance, and professional advisers</li>
<li>Government authorities when legally required</li>
</ul>
<p>
Service providers are expected to use information only as necessary to
perform services for us, subject to applicable contractual and legal
requirements.
</p>
<h2>9. Affiliate Transportation Providers</h2>
<p>
Plush Transportation may work with qualified affiliate transportation
providers to provide service in locations where we do not directly
operate or when additional vehicles are required.
</p>
<p>
When necessary to fulfill a reservation, we may provide an affiliate
with information reasonably required to perform the trip, such as the
passenger name, contact number, pickup location, destination, flight
information, and reservation instructions.
</p>
<h2>10. Sale of Personal Information</h2>
<p>
Plush Transportation does not sell personal information for money in the
ordinary meaning of the term "sell."
</p>
<p>
Certain privacy laws, however, may define "sale" or "sharing" more
broadly to include some advertising or cross-context behavioral
advertising activities. Where applicable, we will provide privacy
choices required by law.
</p>
<h2>11. California Privacy Rights</h2>
<p>
California residents may have certain rights regarding their personal
information under applicable California privacy laws, subject to
eligibility, exceptions, and legal requirements.
</p>
<p>Depending on the circumstances, these rights may include the right to:</p>
<ul>
<li>Know what categories of personal information we collect</li>
<li>Know the sources from which personal information is collected</li>
<li>Know the purposes for collecting, using, or disclosing personal information</li>
<li>Know the categories of third parties to whom information is disclosed</li>
<li>Request access to certain personal information</li>
<li>Request deletion of certain personal information</li>
<li>Request correction of inaccurate personal information</li>
<li>Opt out of certain sales or sharing of personal information, where applicable</li>
<li>Limit certain uses or disclosures of sensitive personal information, where applicable</li>
<li>Receive equal service and pricing when exercising applicable privacy rights</li>
</ul>
<p>
Some rights apply only to businesses that meet statutory thresholds, and
certain information may be exempt from a request under applicable law.
</p>
<h2>12. Exercising Your Privacy Rights</h2>
<p>
To submit a privacy request, please contact:
</p>
<p>
<strong>Plush Transportation</strong><br>
Email:
<a href="mailto:gio@plushtransportation.com">
gio@plushtransportation.com
</a>
</p>
<p>
Please include enough information for us to understand and respond to
your request.
</p>
<p>
We may need to verify your identity before processing certain requests.
Verification may require confirming information associated with your
account, reservation, or previous interactions with us.
</p>
<p>
Where permitted by law, an authorized agent may submit a request on your
behalf. We may require documentation establishing the agent's authority.
</p>
<h2>13. Sensitive Personal Information</h2>
<p>
Certain information provided in connection with transportation services
could be considered sensitive under applicable law. We use sensitive
information only as reasonably necessary to provide requested services,
maintain safety and security, process transactions, comply with legal
requirements, and operate our business.
</p>
<h2>14. Children's Privacy</h2>
<p>
Our website and services are not directed to children under 13, and we
do not knowingly collect personal information directly from children
under 13 through our website without appropriate authorization.
</p>
<p>
A parent, guardian, or authorized adult may provide information necessary
to arrange transportation involving a minor, including requests for
child safety seats. Such information is used to provide the requested
transportation service.
</p>
<p>
If you believe a child has provided personal information to us
inappropriately, please contact us so that we can review the matter.
</p>
<h2>15. Data Security</h2>
<p>
We use reasonable administrative, technical, and organizational
safeguards designed to protect personal information from unauthorized
access, disclosure, alteration, misuse, or destruction.
</p>
<p>
However, no website, electronic transmission, storage system, or payment
system can be guaranteed to be completely secure. Accordingly, we
cannot guarantee absolute security.
</p>
<h2>16. Data Retention</h2>
<p>
We retain personal information for as long as reasonably necessary for
the purposes for which it was collected, including providing services,
maintaining reservation and transaction records, complying with legal,
tax, accounting, insurance, and regulatory obligations, resolving
disputes, preventing fraud, and enforcing agreements.
</p>
<p>
Retention periods may vary depending on the type of information and the
reason it was collected.
</p>
<h2>17. Payment Security</h2>
<p>
Payment transactions may be processed through third-party payment
processors and merchant service providers. Those providers may maintain
their own privacy and security practices.
</p>
<p>
We encourage customers not to send complete payment card information
through unsecured email or text messages.
</p>
<h2>18. Third-Party Websites and Services</h2>
<p>
Our website may contain links to third-party websites, reservation
platforms, payment services, social media services, or other online
resources.
</p>
<p>
Plush Transportation is not responsible for the privacy practices,
security, or content of third-party websites or services. We encourage
you to review the privacy policies of those providers.
</p>
<h2>19. Social Media</h2>
<p>
If you interact with Plush Transportation through social media
platforms, the platform may collect and process information according to
its own privacy policy.
</p>
<p>
Information you publicly post or share through social media may be
visible to other users of those services.
</p>
<h2>20. Legal Requirements and Safety</h2>
<p>
We may disclose information if we reasonably believe disclosure is
necessary to:
</p>
<ul>
<li>Comply with applicable law, regulation, subpoena, court order, or legal process</li>
<li>Respond to lawful requests from government authorities</li>
<li>Investigate suspected fraud or unlawful activity</li>
<li>Protect the safety of passengers, chauffeurs, employees, or the public</li>
<li>Protect our legal rights, property, or operations</li>
<li>Establish, exercise, or defend legal claims</li>
</ul>
<h2>21. Business Transfers</h2>
<p>
If Plush Transportation is involved in a merger, acquisition,
reorganization, financing, sale of assets, or similar business
transaction, personal information may be disclosed or transferred as
part of that transaction, subject to applicable law.
</p>
<h2>22. Do Not Track and Privacy Signals</h2>
<p>
Some browsers and devices provide privacy preference signals. The legal
requirements and technical standards associated with these signals
continue to develop.
</p>
<p>
Where applicable law requires us to recognize a legally valid
browser-based opt-out preference signal, we will process that signal as
required by law.
</p>
<h2>23. Changes to This Privacy Policy</h2>
<p>
We may update this Privacy Policy periodically to reflect changes in our
business practices, technology, services, or legal requirements.
</p>
<p>
When changes are made, the revised policy will be posted on this page
and the "Last Updated" date will be revised.
</p>
<p>
We encourage visitors to periodically review this Privacy Policy.
</p>
<h2>24. Contact Plush Transportation</h2>
<p>
Questions, concerns, or privacy requests regarding this Privacy Policy
may be submitted to:
</p>
<p>
<strong>Plush Transportation</strong><br>
Southern California<br>
Email:
<a href="mailto:gio@plushtransportation.com">
gio@plushtransportation.com
</a>
</p>
<p>
Please include <strong>"Privacy Request"</strong> in the subject line
when submitting a request concerning your personal information.
</p>
<hr style="margin:40px 0;">
<p style="font-size:14px;">
<strong>Plush Transportation Privacy Policy</strong><br>
Effective September 19, 2026
</p>
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