PLEASE READ CAREFULLY.

BY USING PLUSH TRANSPORTATION YOU ACCEPT THESE TERMS AND CONDITIONS.

PRICING POLICY:

The fares mentioned on our website are subject to change without any notice.

All fares must be Prepaid before we provide our service. Credit Cards may be charged up to 7 days prior to the reservation date.

Gratuity/Tip for the Driver:

When using Plush Transportation, a mandatory gratuity of 20% will apply. Note: If you prefer to tip the driver in cash please respond to the confirmation “Cash Tip” so that the gratuity will not be applied to your credit card.

Rate Estimates:

The rate quoted, prior to your trip, is an estimate based on the information you provided at the time of the reservation Fees for waiting time, additional stops, tolls and parking (if not requested prior reservation) are not included in the estimate and will increase your rate.

Additional Charges:

Any changes made to your trip after pick-up may result in additional charges. Be sure to get an undated price from the driver before proceeding on your way.

Waiting Charges:

You will be required to pay a Waiting Fee if you are more than thirty (30) minutes late after your plane has landed on all domestic flights and Forty five (45) minutes on all International flights.  If you are being picked up from anywhere other than a commercial airport such as a private airport, home, office, or hotel you have a 15 minute grace period before the wait time will apply.  You will be billed every quarter hour after the first 15 minutes. Rates will depend on the vehicle type.

If you are over an hour late with no communication to the driver or dispatch we reserve the right to consider it a “No Show” and cancel the reservation without refund.

(Waiting Charges Apply)

Additional Stops:

The fare quoted online does not include any additional stops or waiting charges made during your trip. Unless specifically requested, when booking a reservation by phone or Online. Additional stops are calculated by the distance deviated from the route between the original pick-up and destination. You may obtain an exact quote for additional stops, in advance by speaking with a Plush Transportation representative 800 488-4541.

Rescheduling or Changing itinerary:

If you request to reschedule or change any details related to your reservation, we will do our best to accommodate those changes at no charge. If we’re unable to accommodate the change which results into a cancelation, will be subject to cancellation rules & policies explained on the web page.

Hourly Service (Distance Area)

We only provide Hourly/Multi stop service within the Orange County and Los Angeles Area. If you have reserved the car for Hourly Service; please note that our drivers will not go more than fifty (50) miles from your pick-up address. If you wish to travel outside of a 50 mile radius please contact one of our reps 800 488-4541.

Lost-and-Found policy:

We are not responsible for any baggage, personal items, or anything else left behind by passengers in the vehicle. However, any items found in the vehicle drivers are required to turn it into Lost-and-Found.

Unexpected Delays:

Plush Transportation is not responsible for service delay or service not rendered due to weather, travel congestion, road closures, accidents, Unexpected Traffic Jams or other circumstances beyond its control. Plush Transportation will make every attempt to notify you of any delays as its expected.

Our Privacy Policy:

All Drivers are bond a confidentiality contract. It is our policy to protect your privacy and identity at all times.  

Website Accessibility:

At Plush Transportation, we are dedicated to ensuring our website is accessible to all users, including those with disabilities. We strive to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.1, ensuring our site is navigable and usable for everyone. Our website features include text alternatives for non-text content, keyboard accessibility, and easily readable text. We continuously work to improve our site’s accessibility and welcome feedback to enhance the user experience. If you encounter any accessibility issues while using our website, please contact us so we can address them promptly.